Frequently asked questions
Here are answers to some common questions:
Do I have to pay in full upfront?
How long will it take to process my order?
Can I send you an image which is not my own?
How secure are Paypal payments?
Should I edit or crop my photo before sending it?
Can I have more than one subject in the same Pop Art portrait?
Will the colours match what I see on my computer screen?
What size can I have the portrait?
What do you make your frames from?
How are the canvases produced?
Can you wrap the image around the frame?
Here is the ordering process:
- Choose a style and send your photo to us.
- We send digital proofs within 3 - 5 working days (We can send within 2 working days with a £10 deposit payment).
- We make any changes to your final proof until you are happy to order.
- Your print is shipped.
You will not have to pay for your print until you have approved our artist's final proof via email. However we may require is £10 deposit for complex portrait designs or during busy periods.
You can send your photographs to us via our upload page or email them to enquiries@Poparted.co.uk
You can also post your photo's in the following formats:
- Physical photo/s to scan
- On a CD
- Memory card
- Paypal
- Over the phone - Call: 0121 551 9566
- Cheque or Postal order (made payable to 'Modern Interior art')
Paypal You can purchase securely online via Paypal using a credit or debit card or over the telephone.
Paypal is a globally recognised secure online payment system. Paypal enables buyers to send and receive money online. Paypal has over 64 million member accounts in 45 countries. Paypal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use Paypal, your financial information is never shared with the merchant.
If you prefer to pay by post using a cheque or postal order, please state which
print you require, your contact details including phone number and make your
cheque payable to our trading name 'Modern Interior Art'.
Post to:
Poparted
82 Vyse Street
Hockley
Birmingham
B18 6HA
We do aim to have proofs created within 4 working days, however during busy periods we may require a £10 deposit to create them.
After the design consultation your artwork will be completed and sent via courier within 4 working days.
We reserve the right to refuse service to anyone for any reason at any time.
We also reserve the right to refuse any work which we deem to be indecent or offensive.
We offer a made to measure service. Just let us know what size you want by email or telephone and we will calculate the price.
Yes. But it is your responsibility to ensure that you have been granted the rights to the image in question and/or have obtained the relevant permission.
All your payment details are processed by a secure server and this information is sent by 128 bit encryption meaning it is impossible to break the code and steal your credit or debit card details. A small padlock icon will appear in the status bar of the browser at the bottom of your screen when you are entering your card details, signifying you are currently on a secure platform.
Yes we do. Please click here for information on how to order
It's is not necessary for you to edit or crop your photo before you send it to us.
If you do have any specific editing or cropping requests, just add them in the comments box when you upload your photo.
Here are some helpful hints to make sure that the photo you send us will give the best results for your pop art portrait or photo on canvas.
If you send us a photo that we cannot use for your chosen style we will contact you and let you know so you can pick a different one. Some of the styles that we offer are more forgiving than others in terms of what the photo quality needs to be.
In Focus
One of the most important things is the sharpness of the photo. The more detail you can see the better. An easy way to see whether or not a photo has clear enough detail is around the eyes of the subject.
Lighting
For Pop art portraits it is very important that the lighting is good, please avoid photos that have strong shadows across peoples faces.
You can certainly tell us which colours you wish to see used in your portrait. You can even send a photograph of the room where you wish to hang your print and we will create a colour scheme which will compliment your interior.
Otherwise, we will choose the colors for you that we think match better the photograph you sent to us.
For our frames we use high quality chunky 3.5 cm (1.75 ") deep anti-warping solid pine stretcher bars.
They come complete with wedge's allowing you to re-tension the canvas if needed.
We print on 100% cotton, artist quality canvas, printed using state of the art archival printing technology which is water resistant and gives 75 years protection against fading.
Canvas prints are supplied with all fixtures, ready to hang on your wall.
With our pop art and screen print style portraits, we will work with up to two subjects for the same cost. If you want 3 or more subjects in your portrait, we will require an additional £10 per subject.
For example for a family portrait of four, the finished artwork will cost an extra £20.
Customers who cancel their order before work has began will not be charged,
and any money which has been paid will be refunded in full. However customers
who cancel their orders after work has begun will be refunded 70% of the
final cost to cover our costs.
Canvas prints are packed carefully in a double walled cardboard box and shipped within 3 working days from ordering via UPS couriers.
UK mainland - Monday to Friday - £7.50
(Please note that the postage price is per order and not per canvas; So the more prints you buy the more you save) *To same address only.
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Satin photo posters are shipped via Royal mail recorded delivery.
UK mainland - £3.50 / UK Saturday - £6.50
Deliveries for canvas and photo posters can arrive at anytime between 9am - 5.30pm, so if you are not in during the day it may be easier to arrange the delivery to be made to your work address.
Deliveries outside of normal business hours and on Saturdays may be possible
but will normally incur an extra charge. Please contact us for details.
Every individual PC monitor has different colour settings and the colour reproduction could often be different from the one of the actual print. We use a calibrated monitor so that the prints are produced exactly as they look on our screen. However, if your monitor is not calibrated then what we see could be different form what you actually see on your monitor.
We can create bespoke sizes. Please let us know if you want your print a particular size or shape.
Your portrait will be packed carefully and delivered to you via courier wrapped in foam and bubble wrap, we then place it within a made to measure heavy duty cardboard box and finally strong brown packaging paper, this ensuring it cannot possibly be damaged during transit.
To maintain and increase the life span of your canvas, do not expose it to continuous, strong sunlight or moisture. Do not clean with a wet/damp cloth. We recommend to brush dust off with a clean fine bristled varnish brush.
On
the rear of the canvas print there is a fixing which simply needs to be
hung onto a screw, nail or picture hook.
All general picture hanging equipment from any good DIY stores will work well.
The
edges of our box canvas prints are primarily left white, however we can
extend the image around the side of the frame, this method is called 'Gallery
Wrap'.
When choosing the gallery wrap for standard photos please remember that parts of the photograph will be wrapped around the sides of the frame and will not all be visible from the front.
If for any reason you are unhappy with the end result, or anything related to your purchase, You have the right to cancel your order within 14 working days starting from the day after the goods have been received, under the Distance Selling Regulations Act 2000.
In the highly unlikely event that you decide that you do not want your piece of art you can return the print in its original packaging (for protection). We will refund the full amount minus cost of postage and packaging.
You should contact us first by email or phone to arrange the return of the canvas. You must notify us, then return the canvas at your own expense by recorded delivery within 10 days from your notice.
We cannot accept items for a refund or exchange if they have been damaged after delivery.
You can cancel an order by emailing enquiries@Poparted.co.uk or calling us on 0121 551 9566. Of course, we always like to hear from our many satisfied customers.
You can contact us on 0121 551 9566 during office hours which are Monday - Friday 8:00- 5:00.
Yes, please contact us for transport costs.
Once we have received payment your canvas will be shipped within 3 working days. Satin photo prints are shipped within 2 working days.
Any payments made by cheque will need to clear before we print your order.l
Yes, please contact us for our trade prices.
We are committed to protecting your privacy. We will only use the information
that we collect about you lawfully (in accordance with the Data Protection
Act 1998).
We collect information about you for 2 reasons: firstly, to process your order
and second, to provide you with the best possible service.
We do not send random marketing emails to personal email addresses (spam).
We will give you the chance to refuse any marketing email from us or from another
trader in the future.
The type of information we will collect about you includes:
your name
address
phone number (if given)
email address
We will never collect sensitive information about you without your explicit
consent.
The information we hold will be accurate and up to date. You can check the
information that we hold about you by emailing us. If you find any inaccuracies
we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance
with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic
Area) we will always obtain your consent first.
We may use technology to track the patterns of behavior of visitors to our
site. This can include using a "cookie" which would be stored on
your browser. You can usually modify your browser to prevent this happening.
The information collected in this way can be used to identify you unless you
modify your browser settings.
If you have any questions/comments about privacy, you should contact us.
In September 2005 we were awarded SafeBuy accreditation and you can see the logos include our unique registration number, 509096.
The SafeBuy Assurance Scheme for web-based retailers is operated by Software Research Ltd. It is endorsed by TrustUK, the industry self-regulatory body set up by the Consumers' Association and the Alliance for Electronic Business, supported by the UK Government.
The SafeBuy Code of Practice is approved by TrustUK’s independent Accreditation Committee, chaired by Lord Borrie QC, former Director General of the Office of Fair Trading.
For further information about SafeBuy please visit www.safebuy.org.uk
Wherever technically possible we will take into account any requests regarding colour matching.
In the unusual event of your artwork being lost or damaged during transit, we will exchange it free of charge.
To qualify please keep all packaging and/or artwork as delivered and notify us within 24 hours of receiving your portrait via email or phone.
We advise you to sign, "NOT CHECKED" with the couriers if you have any doubts about damage upon delivery.
As the artists, authors and creators of the created photographically-altered work which poparted will produce for you, Poparted (the artist) retains all copyrights to the created images
By sending us your photos you are acknowledging that you are the copyright owner of or you have been given permision to have the image printed. Poparted.co.uk will not be held liable for images printed without the prior concent from the copyright holder.
