FREQUENTLY ASKED QUESTIONS


Here are answers to some common questions regarding our portrait box canvas and photo poster prints that we get asked from time to time.

What is the ordering process?

Here's the general ordering process:

Do I have to pay in full up front?

You will not have to pay for your print until you have approved our artist's final proof via email. However we may require a deposit for complex portrait styles. We will email you if you require to pay a deposit.

You are not obliged to order, however we will make any necessary changes until you are happy. If you decide not to order we would ship a small satin photograph of your design.

Once we have checked that your photo's are suitable for you chosen style, we will email you with details on how to pay the deposit.

How do I send my photos?

You can send your photographs to us via our upload page or email them to enquiries@Poparted.co.uk

You can also post your photo's in the following formats:

Can I send you a normal photograph?

Yes you can. Please post your photo/s to our address which is on the the contact page. Please include a self addressed envelope.

We can scan photographs up to A4 size.

Whilst we make every effort to return your photo in perfect condition, we cannot be responsible for any damage that may be caused in transit. It is recommended that photos are sent in strong card envelopes or between two pieces of card.

How do I pay?

You can purchase securely online via Paypal using a credit or debit card or you can order over the telephone.

Paypal is a globally recognised secure online payment system. Paypal enables buyers to send and receive money online. Paypal has over 64 million member accounts in 45 countries. Paypal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use Paypal, your financial information is never shared with the merchant.


If you prefer to pay with a cheque or postal order, please state which print and size you require, your contact details including phone number and make your cheque payable to our trading name 'Poparted Limited'.

Post to:

Poparted Limited
82 Vyse Street
Hockley
Birmingham
B18 6HA

How long will it take to process my order?

We do aim to have proofs created within 3 working days, however during busy periods we may require a deposit to create them.

After the design consultation your artwork will be completed and sent via courier within 2 working days.

We reserve the right to refuse service to anyone for any reason at any time. We also reserve the right to refuse any work which we deem to be indecent or offensive.

When will I receive my canvas print?

Once you have placed your order, canvases are shipped within 2 days.

Satin photo posters are shipped within 1 working day.

Do you do any more sizes?

We offer a made to measure service. Just let us know what size you want by email or telephone and we will calculate the price.

Can I send you an image which is not my own?

Yes. But it is your responsibility to ensure that you have been granted the rights to the image in question and/or have obtained the relevant permission.

How secure are Paypal payments?

All your payment details are processed by a secure server and this information is sent by 128 bit encryption meaning it is impossible to break the code and steal your credit or debit card details. A small padlock icon will appear in the status bar of the browser at the bottom of your screen when you are entering your card details, signifying you are currently on a secure platform.

Do you sell Gift Vouchers?

Yes we do. Please click here for information on how to order

Should I edit or crop my photo before sending?

It's is not necessary for you to edit or crop your photo before you send it to us.

If you do have any specific editing or cropping requests, just add them in the comments box when you upload your photo.

Which photos work well?

Here are some helpful hints to make sure that the photo you send us will give the best results for your pop art portrait or photo on canvas.

If you send us a photo that we cannot use for your chosen style we will contact you and let you know so you can pick a different one. Some of the styles that we offer are more forgiving than others in terms of what the photo quality needs to be.

In Focus

One of the most important things is the sharpness of the photo. The more detail you can see the better. An easy way to see whether or not a photo has clear enough detail is around the eyes of the subject.

Lighting

For Pop art portraits it is very important that the lighting is good, please avoid photos that have strong shadows across peoples faces.

Can I choose my colours?

You can certainly tell us which colours you wish to see used in your portrait.

Alternatively you can let us know if there are any colour schemes you like from one of the example galleries; Otherwise the artist will choose the most appropriate the colours for your design.

You can even send a photograph of the room where you wish to hang your print and we will create a colour scheme which will compliment your interior.

What do you make your frames from?

For our frames we use high quality chunky 3.8 cm (1.75 ") deep anti-warping solid pine stretcher bars.

They come complete with wedge's allowing you to re-tension the canvas if needed.

Can I have more than one subject in the same Pop Art portrait?

One subjects - No deposit

Two subjects - No deposit

Three subjects - £10 deposit (Added to the final cost)

Four subjects - £20 deposit (Added to the final cost)

We can take payment either over the telephone or we can email you a PayPal digital invoice. Full instructions on how to pay are on the email we send to confirm if your photos are suitable.

We reserve the right to ask for a deposit for complex and time consuming designs.

What is your cancellation policy?

Customers who cancel their order before work has began will not be charged, and any money which has been paid will be refunded in full. However customers who cancel their orders after work has begun will be refunded 70% of the final cost to cover our costs.

How much is delivery?

Canvas prints are shipped in strong double walled cardboard boxes within 2 working days from ordering via UPS couriers. (Monday to Friday)

UK (Monday to Friday) - £4.95 (Flat rate per order)

UK Saturday delivery is available, please contact us for quote.

 

Satin photo posters are shipped in crush proof postal tubes via Royal mail 1st class recorded delivery within 1 working day from ordering. Shipping costs £2.95 (Flat rate)

Deliveries for canvas and photo posters can arrive at anytime between 9am - 5.30pm, so if you are not in during the day it may be easier to arrange the delivery to be made to your work address.

Will the colours match what I see on my computer screen?

Every individual PC monitor has different colour settings and the colour reproduction could often be different from the one of the actual print. We use a calibrated monitor so that the prints are produced exactly as they look on our screen. However, if your monitor is not calibrated then what we see could be different form what you actually see on your monitor.

What size can I have the portrait?

We can create bespoke sizes. Please let us know if you want your print a particular size or shape.

How will my canvas or poster be packaged?

Your box canvas will be wrapped carefully with protective bubble wrap, we then place it within a made to measure heavy duty cardboard box and finally strong brown packaging paper, this ensuring it cannot possibly be damaged during transit via courier.

Photo posters are wrapped in several sheets of acid free tissue paper then sent in reinforced crush proof postal tubes.

How do I care for my canvas?

To maintain and increase the life span of your canvas, do not expose it to continuous, strong sunlight or moisture. Do not clean with a wet/damp cloth. We recommend to brush dust off with a clean fine bristled varnish brush.

How do I hang my canvas?

On the rear of the canvas print there is a fixing which simply needs to be hung onto a screw, nail or picture hook.

All general picture hanging equipment from any good DIY stores will work well.

What will the edges of the canvas look like?

The edges of our box canvas prints are primarily left white, however we can extend the image around the side of the frame, this method is called 'Gallery Wrap'.

When choosing the gallery wrap for standard photos please remember that parts of the photograph will be wrapped around the sides of the frame and will not all be visible from the front.

We can also print the edges a predominant colour from the image.

What is your Returns Policy?

If for any reason you are unhappy with the end result, or anything related to your purchase, You have the right to cancel your order within 14 working days starting from the day after the goods have been received, under the Distance Selling Regulations Act 2000.

In the highly unlikely event that you decide that you do not want your piece of art you can return the print in its original packaging (for protection). We will refund the full amount minus cost of postage and packaging.

You should contact us first by email or phone to arrange the return of the canvas. You must notify us, then return the canvas at your own expense by recorded delivery within 10 days from your notice.

We will only accept returned goods if they are sent by either using Royal Mail Signed for Recorded, Special Delivery or a courier service. So we have proof of delivery.

We cannot accept items for a refund or exchange if they have been damaged after delivery.

You can cancel an order by emailing enquiries@Poparted.co.uk or calling us on 0121 551 9566. Of course, we always like to hear from our many satisfied customers.

Is there a telephone number I can call?

You can contact us on 0121 551 9566 during office hours which are Monday - Friday 8.00 am - 6.00 pm

Do you deliver overseas?

Yes, please contact us for transport costs.

How long before I receive my order?

Once we have received payment your canvas will be shipped within 3 working days. Satin photo prints are shipped within 1 working day.

Any payments made by cheque will need to clear before we print your order.

Do you supply to trade?

Yes, please contact us for our trade prices.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We do not send random marketing emails to personal email addresses (spam).

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

your name
address
phone number (if given)
email address


We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us.

SafeBuy accreditation

In September 2005 we were awarded SafeBuy accreditation.

The SafeBuy Assurance Scheme for web-based retailers is operated by Software Research Ltd. It is endorsed by TrustUK, the industry self-regulatory body set up by the Consumers' Association and the Alliance for Electronic Business, supported by the UK Government.

The SafeBuy Code of Practice is approved by TrustUK’s independent Accreditation Committee, chaired by Lord Borrie QC, former Director General of the Office of Fair Trading.

Click here to view our SafeBuy certificate

For further information about SafeBuy please visit www.safebuy.org.uk

Can you match colours?

Wherever technically possible we will take into account any requests regarding colour matching. We can work with supplied colour swatches and textile samples.

Damaged artworks

In the unusual event of your artwork being lost or damaged during transit, we will exchange it free of charge.

To qualify please keep all packaging and/or artwork as delivered and notify us within 24 hours of receiving your portrait via email or phone.

We advise you to sign, "NOT CHECKED" with the couriers if you have any doubts about damage upon delivery.

Copyright

As the artists, authors and creators of the created photographically-altered work which poparted will produce for you, Poparted (the artist) retains all copyrights to the created images

By sending us your photos you are acknowledging that you are the copyright owner of or you have been given permission to have the image printed. Poparted.co.uk will not be held liable for images printed without the prior consent from the copyright holder.