FAQ's
What's the ordering process
Choose the style you want and upload your photograph. Then place your order for the portrait design which costs £5. Within 2 days from receiving your order, we will email several digital proofs to review.
After you have confirmed that you are happy with the design you can order your chosen box canvas or photo poster size, either online via a link we provide, via a PayPal invoice or over the telephone.
Order are shipped via courier with next day delivery within 3 working days. Delivery make take longer during busier periods.
How do I pay?
You can pay online via all major credit/debit cards or via PayPal. You can also pay over the phone by calling 0121 537 7835.
How long will it take to process my order?
We do aim to have proofs created within 2 working days, however during busy periods it may take slightly longer.
Do you do any more sizes?
We offer a made to measure service. Just let us know what size you want by email or telephone and we will calculate the price.
Can I send you an image which is not my own?
Yes. But it is your responsibility to ensure that you have been granted the rights to the image in question and/or have obtained the relevant permission.
Do you sell Gift Vouchers?
Yes we do. Please contact us if you wish to order one.
Should I edit or crop my photo before sending?
It's is not necessary for you to edit or crop your photo before you send it to us.
If you do have any specific editing or cropping requests, just add them in the comments box when you upload your photo.
Which photos work well?
Here are some helpful hints to make sure that the photo you send us will give the best results for your pop art portrait or photo on canvas.
If you send us a photo that we cannot use for your chosen style we will contact you and let you know so you can pick a different one. Some of the styles that we offer are more forgiving than others in terms of what the photo quality needs to be.
In Focus
One of the most important things is the sharpness of the photo. The more detail you can see the better. An easy way to see whether or not a photo has clear enough detail is around the eyes of the subject.
Lighting
For Pop art portraits it is very important that the lighting is good, please avoid photos that have strong shadows across peoples faces.
Can I choose my colours?
You can certainly tell us which colours you wish to see used in your portrait.
Alternatively you can let us know if there are any colour schemes you like from one of the example galleries; Otherwise the artist will choose the most appropriate the colours for your design.
You can even send a photograph of the room where you wish to hang your print and we will create a colour scheme which will compliment your interior.
What do you make your frames from?
For our frames we use high quality 33mm and 18mm deep stretcher bars.
They come complete with wedge's allowing you to re-tension the canvas if needed.
Will the colours match what I see on my computer screen?
Every individual PC monitor has different colour settings and the colour reproduction could often be different from the one of the actual print. We use a calibrated monitor so that the prints are produced exactly as they look on our screen. However, if your monitor is not calibrated then what we see could be different form what you actually see on your monitor.
How will my canvas or poster be packaged?
Your box canvas will be wrapped carefully with protective bubble wrap, we then place it within a made to measure heavy duty cardboard box and finally strong brown packaging paper, this ensuring it cannot possibly be damaged during transit via courier.
Photo posters are wrapped in several sheets of acid free tissue paper then sent in reinforced crush proof postal tubes.
How do I care for my canvas?
To maintain and increase the life span of your canvas, do not expose it to continuous, strong sunlight or moisture. Do not clean with a wet/damp cloth. We recommend to brush dust off with a clean fine bristled varnish brush.
How do I hang my canvas?
On the rear of the canvas print there is a fixing which simply needs to be hung onto a screw, nail or picture hook.
All general picture hanging equipment from any good DIY stores will work well.
What will the edges of the canvas look like?
The edges of our box canvas prints are primarily left white, however we can extend the image around the side of the frame, this method is called 'Gallery Wrap'.
When choosing the gallery wrap for standard photos please remember that parts of the photograph will be wrapped around the sides of the frame and will not all be visible from the front.
We can also print the edges a predominant colour from the image.
What is your Returns Policy?
If for any reason you are unhappy with the end result, or anything related to your purchase, You have the right to cancel your order within 14 working days starting from the day after the goods have been received, under the Distance Selling Regulations Act 2000.
In the highly unlikely event that you decide that you do not want your piece of art you can return the print in its original packaging (for protection). We will refund the full amount minus cost of postage and packaging.
You should contact us first by email or phone to arrange the return of the canvas. You must notify us, then return the canvas at your own expense by recorded delivery within 10 days from your notice.
We will only accept returned goods if they are sent by either using Royal Mail Signed for Recorded, Special Delivery or a courier service. So we have proof of delivery.
We cannot accept items for a refund or exchange if they have been damaged after delivery.
You can cancel an order by emailing enquiries@Poparted.co.uk or calling us on 0121 537 7835. Of course, we always like to hear from our many satisfied customers.
Is there a telephone number I can call?
You can contact us on 0121 537 7835 during office hours which are Monday - Friday 8.00 am - 6.00 pm
Damaged artworks
In the unusual event of your artwork being lost or damaged during transit, we will exchange it free of charge.
To qualify please keep all packaging and/or artwork as delivered and notify us within 24 hours of receiving your portrait via email or phone.
We advise you to sign, "NOT CHECKED" with the couriers if you have any doubts about damage upon delivery.
Copyright
As the artists, authors and creators of the created photographically-altered work which poparted will produce for you, Poparted (the artist) retains all copyrights to the created images
By sending us your photos you are acknowledging that you are the copyright owner of or you have been given permission to have the image printed. Poparted.co.uk will not be held liable for images printed without the prior consent from the copyright holder.